فرصة وظيفية

Website: · riyadh · فرصة وظيفية

تاريخ النشر: ٠٣‏/١٠‏/٢٠٢٦

📌 Job Opportunity | CRM & Notification Support Engineer (L2) 📍 Riyadh, Saudi Arabia 💼 Experience: 5–8 Years 📡 Domain: Telecom / BSS 🌟 Key Responsibilities: 🔹 Provide L2 support for CRM platforms such as Microsoft Dynamics, Siebel CRM, Salesforce, or operator-specific CRM solutions. 🔹 Manage SMS, email, and push notification platforms and troubleshoot delivery issues. 🔹 Monitor CRM application health, API performance, notification delivery, and SLA compliance. 🔹 Troubleshoot workflow failures, integration issues, UI/API errors, and data-related incidents. 🔹 Support CRM integrations with Billing, Order Management, Product Catalog, IVR, and other BSS platforms. 🔹 Support application configuration, patches, upgrades, user access, and Change Management activities. 🔹 Coordinate with L3 and vendor teams for complex incidents and escalations. 🌟 Qualifications & Requirements: 🔹 5–8 years of CRM application administration/support experience. 🔹 Strong experience with Microsoft Dynamics/MSD, Siebel CRM, Salesforce, or similar telecom CRM platforms. 🔹 Experience with REST/SOAP APIs, WebMethods SAG, ESB, SQL, and BSS integrations. 🔹 Knowledge of notification platforms such as Twilio, Infobip, Sinch, or similar solutions. 🔹 Good understanding of telecom CRM processes and ITIL Incident/Change Management. 🔹 Experience with Ericsson BSS platforms, including EOC, EB, and ECM, is highly preferred. 🔹 Previous Ericsson experience is mandatory. 🔹 Telecom experience is required. 📩 How To Apply: ✉️ [بيانات التقديم متاحة عبر زر التقديم] 🌐 Company Website: https://sis.net.sa 📝 Notes: 🔹 Please send your updated CV. 🔹 Please mention (CRM & Notification Support Engineer – L2) in the email subject. ━━━━━━━━━━━━━━━ 🏢 معلومات الشركة: 📛 اسم الشركة: sis 🌐 الموقع الإلكتروني: https://sis.net.sa

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